Taking notes

Leadership and Management Development Training

W Mack and Associates’ staff of experienced consultants provide custom designed training experiences on a wide variety of topics and areas. Each session is a highly interactive; outcome focused learning opportunity for the participants. Organizational policies and procedures, forms and culture are incorporated into the custom design of each program. The following is a representative sample of some of our program offerings:

  • Executive Leadership Training Series:
    • Talent Management
    • The Difference between Management and Leadership
    • The Role and Function of Leadership
    • Leadership Behaviors and Styles
  • Management Development Series:
    • Making the Transition to Management
    • Employment and Labor Law
    • Behavioral Interviewing
    • Conducting Performance Appraisals
    • Performance Improvement and Progressive Discipline
  • Customer Service Training
  • EEO Compliance and Sexual Harassment Training
  • Team Building
  • Stress Management
  • Innovation Workshop
  • Verbal and Non-Verbal Communication Skills Training
  • Change Management
  • Conflict Resolution
  • Business Etiquette
  • Dealing with Difficult People